SCORM Compliant Package-MEM234030 Provide specialised technical and engineering guidance to other technical employees Certificate IV Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers If you require RPL Kits with comprehensive benchmarking

conduct dental prosthetic examination and develop treatment plan HLTDEP003 Take impressions HLTDEP004 Establish and record jaw relationships and select artificial teeth HLTDEP005 Evaluate a removable dental prosthesis at try-in stage HLTDEP006 Insert and issue a completed removable dental prosthesis HLTDEP007 Perform maintenance treatment for clients with removable dental prostheses HLTDEP008 Construct and insert an implant retained overdenture HLTINF002 Process reusable instruments and equipment Elective units BSBLDR523 Lead and manage effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

grief and trauma CHCDIS010 Provide person-centred services to people with disability with complex needs If you require RPL Kits with comprehensive benchmarking

Units of competency FWPCOR3202 Conduct quality and product care procedures FWPCOR3204 Visually assess materials FWPCOT3208 Test strength of joints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

SCORM Compliant Package-MEM234030 Provide specialised technical and engineering guidance to other technical employees Certificate IV Units of competency ICTSAS305 Provide* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.