Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set HLT Units of competency FBPCEL4001 Coordinate

Units of competency FBPCEL4001 Coordinate wine operations vintage processes FBPCEL4002 Coordinate wine operations clarification processes FBPCEL4004 Coordinate wine operations general cellar processes FBPCEL4003 Coordinate wine operations filtration processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Empower Your Learners with Foundational Excellence

animal and soil material AHCBIO202 Follow site quarantine procedures AHCCHM201 Apply chemicals under supervision AHCINF201 Carry out basic electric fencing operations AHCINF202 Install

Units of competency ICTCBL320 Jumper metallic conductor cable in the access network ICTCBL249 Haul underground cable for installation and maintenance work ICTCBL253 Construct underground telecommunications infrastructure ICTCBL211 Install an above ground equipment enclosure ICTPMG201 Prepare site for support installation ICTCBL250 Haul and fix aerial cable If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCCSM004 Coordinate complex case requirements CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set HLT Units of competency FBPCEL4001 CoordinateOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to