Class Activity Book-BSBMGT801 Direct the development of a knowledge management strategy for a business Learner Guide Units of competency SIRXSLS002 Follow

Units of competency SIRXSLS002 Follow point-of-sale procedures SIRXIND001 Work effectively in a service environment SIRXCEG001 Engage the customer SIRXIND003 Organise personal work requirements SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Please note: This is not a learner guide

quotes and tenders AHCLSC501 Survey and establish site levels AHCLSC502 Manage landscape projects AHCPCM503 Specify plants for landscapes AHCPCM504 Design specialised landscape AHCPER401 Provide advice on permaculture principles and practices If you require RPL Kits with comprehensive benchmarking

Units of competency CHCGMB001 Assess the needs of clients with problem gambling issues CHCGMB002 Provide counselling for clients with problem gambling issues If you require RPL Kits with comprehensive benchmarking

Class Activity Book-BSBMGT801 Direct the development of a knowledge management strategy for a business Learner Guide Units of competency SIRXSLS002 FollowOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the