Self-Study Guide-BSBCUS201 Deliver a service to customers Diploma Core units CPCCBL2001 Handle and

Core units CPCCBL2001 Handle and prepare bricklaying and blocklaying materials CPCCBL2002 Use bricklaying and blocklaying tools and equipment CPCCBL3002 Carry out masonry veneer construction CPCCBL3003 Carry out cavity brick construction CPCCBL3005 Lay masonry walls and corners CPCCBL3006 Lay multi-thickness walls and piers CPCCBL3009 Install flashings and damp proof course CPCCBL3010 Construct masonry arches CPCCBL3011 Construct curved walls CPCCBL3013 Construct masonry structural systems CPCCCA3002 Carry out setting out CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWHS2001 Apply WHS requirements

forming and shaping techniques * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS513 Lead WHS risk management BSBWHS515 Lead initial response to and investigate WHS incidents BSBWHS516 Contribute to developing

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURRTR006 Diagnose and repair marine electrical systems AURRTE008 Install marine engines

Self-Study Guide-BSBCUS201 Deliver a service to customers Diploma Core units CPCCBL2001 Handle andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the