Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Graduate Certificate Units of competency MSS017010 Determine

Units of competency MSS017010 Determine process loss through mass or energy balancing If you require RPL Kits with comprehensive benchmarking

Units of competency SITXFSA001 Use hygienic practices for food safety SITXCCS006 Provide service to customers SITHFAB005 Prepare and serve espresso coffee SITXFIN001 Process financial transactions If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTICT515 Verify client business requirements ICTPMG501 Manage ICT projects Elective units ICTPRG527 Apply intermediate object-oriented language skills ICTSAD504 Develop and conduct client acceptance test ICTWEB429 Create a markup language document to specification ICTWEB501 Build a dynmaic website ICTWEB516 Research and apply emerging web technology trends ICTPRG418 Aply intermediate programming skills in another language ICTICT514 Identify and manage the implementation of current industry specfic technologies ICTICT517 Match ICT needs with the strategic direction of the organisation ICTWEB502 Create dynamic web pages ICTWEB503 Create web-based programs ICTWEB505 Develop complex web page layouts If you require RPL Kits with comprehensive benchmarking

Units of competency AURKTX001 Diagnose and repair powershift transmissions AURKTA011 Diagnose and repair mobile plant hydraulic systems AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURKTA005 Inspect

The General English program is designed to improve students English language skills for communication in common life situations as well as for travel or business contexts

Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Graduate Certificate Units of competency MSS017010 DetermineOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to