SCORM Compliant Package-CHCCCS010 Maintain a high standard of service AUR Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems If you require RPL Kits with comprehensive benchmarking

assessment system

ethics and privacy in an ICT environment ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK404 Install

Core units MSFGN2001 Make measurements and calculations MSFPF2009 Cut mouldings to length MSFPF2010 Join mouldings MSFPF2011 Mount artwork MSFPF2012 Cut mat boards MSFPF2013 Cut and handle glazing materials for framing MSFPF2014 Assemble basic artwork packages MSFPF3010 De-frame artwork MSFPF3016 Assemble complex artwork packages MSFPF3014 Assess and prepare framing design requirements MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely Elective units BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBSMB303 Organise finances for the micro business BSBSMB305 Comply with regulatory

conduct and review coaching programs SISSSCO003 Meet participant coaching needs SISSSCO008 Apply anti-doping policies SISSSCO007 Apply sport psychology principles SISSSCO011 Manage integrity in sport * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCCCS010 Maintain a high standard of service AUR Core units BSBCUS501 Manage quality* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.