SCORM Compliant Package-VU23259 Plan for career and learning NWP procedures and programs to meet

procedures and programs to meet legislative requirements BSBRES411 Analyse and present research information If you require RPL Kits with comprehensive benchmarking

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency RIIWHS302E Implement traffic management plans RIIRIS301D Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures RIIWHS303 Position

plant and equipment CPCCST3001 Dress and mould stone CPCCST3002 Shape solid stone CPCCST3003 Split stone manually CPCCST3004 Dress stone manually CPCCST3006 Machine stone CPCCST3010 Set out and cut letters in stone CPCCST3022 Carry out profile work CPCCWHS2001 Apply WHS requirements

interpret and apply a Bushfire Attack Level (BAL) assessment VU22462 Produce preliminary and working drawings If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-VU23259 Plan for career and learning NWP procedures and programs to meet* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.