Unit Knowledge Guide-HLTAID016 Manage first aid services and resources Graduate Certificate aggressive or abusive customers SIRCIND002

aggressive or abusive customers SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISOABS005 Establish ropes for single pitch abseiling on artificial surfaces SISXFAC001 Maintain equipment for activities SISOABS008 Lead single pitch abseiling activities on artificial surfaces SISXEMR001 Respond to emergency situations SISXCCS001 Provide quality service SISOABS002 Abseil single pitches

Units of competency BSBMKG626 Develop advertising campaigns BSBMKG553 Develop public relations campaigns BSBMKG627 Execute advertising campaigns * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and install timber external stairs CPCCCA3017 Install exterior cladding CPCCCA3024 Install lining

maintain and modify customer premises communications cabling: ACMA Open Rule If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-HLTAID016 Manage first aid services and resources Graduate Certificate aggressive or abusive customers SIRCIND002Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner